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The benefits...
We can check your
system quickly, often while you are on the telephone, and resolve
many software related problems immediately.
We can do basic PC
Health Checks on-line
It can work out
cheaper than an on-site visit.
It may help
diagnose hardware faults (providing we can log on, obviously)
The limitations...
You have to be on
Broadband (and get a reasonable speed).
We have to be able
to connect to your PC via the Internet. If there is a hardware fault
or an Internet connection problem we will have to arrange an on-site
call, as normal.
Depending on the
problem you may have to be sat at the PC to put CD Rom (e.g. Windows
CD) in the CD Rom drive etc., although much of the work can be done
unattended.
If you have a virus, or similar, then
repairs are often better carried on in our workshop where we have
access to a wide range of tools.
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